ECKSICONIC — PRIVACY POLICY

Last updated: 9/12/2025

1. Introduction

Welcome to EcksIconic (“we”, “us”, “our”).

We create and sell 3D-printed BMX accessories, reusable straps, clothing and related products through our website https://ecksiconic.com.au.

We respect your privacy and are committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and Australian Privacy Principles (APPs).

This policy explains:

what information we collect
how we use it
how we store it
your rights as a customer in Australia

By using this website or placing an order, you agree to the terms of this Privacy Policy.

2. Who We Are

Business Name: EcksIconic

ABN: 80730218548

Owner: Darren Wilkins

Location: Blue Mountains, NSW, Australia

Website: https://ecksiconic.com.au

Contact Email: ecksiconic@gmail.com

3. Information We Collect

We collect information to process orders, provide support, improve our products, and meet legal compliance requirements.

3.1 Personal Information

When you shop with us, create an account, or contact us, we may collect:

Name
Billing & shipping address
Email address
Phone number
Payment information (securely processed by Stripe — we never see full card details)
Order history

3.2 Automatically Collected Information

When you visit our site, we may collect:

IP address
Browser type & device
Pages visited
Time spent on site
Referring website
Items added to cart (anonymously for analytics)

3.3 Tracking & Cookies

We may use cookies or similar technologies for:

Website functionality (cart, checkout, login)
Analytics (Google Analytics)
Advertising (Facebook Pixel — if enabled)

You can disable cookies in your browser at any time.

4. How We Use Your Information

We use the information we collect for purposes such as:

4.1 Order Processing

Fulfilling orders
Managing shipping
Sending order confirmations and updates
Processing payments (via Stripe)

4.2 Customer Support

Responding to enquiries
Warranty or product issues

4.3 Website Functionality & Improvements

Improving site performance
Analysing traffic patterns
Debugging technical issues

4.4 Legal & Compliance

Tax and accounting records
Fraud detection
Meeting obligations under Australian consumer law

5. How We Store and Protect Your Information

We take data security seriously.

Data is stored securely using:

Encrypted WordPress / WooCommerce database
Stripe’s secure PCI-compliant payment gateway
Encrypted SSL connection (HTTPS)
Password-protected admin access
Security hardening tools

We never store full credit card numbers — Stripe handles all payment details.

6. Sharing Your Information

We only share information when necessary to run our business.

We may share data with:

6.1 Service Providers

Stripe (payments)
Australia Post or couriers (shipping labels)
Email service providers (order notifications)
Web hosting provider

6.2 Legal Obligations

We may share information if required by law, court order, or government authority.

We do NOT:

Sell your data
Trade your information
Share your details with unrelated third parties

7. How Long We Keep Your Data

Under Australian law, some information must be kept for taxation and record-keeping purposes (typically 5–7 years).

Examples of retention periods:

Order information: 7 years
Account information: until you request deletion
Email enquiries: kept as needed for business records

You may request account deletion at any time (see Section 10).

8. Payments

We use Stripe to process payments.

When paying, your information is handled securely according to Stripe’s PCI-compliant systems.

We do not store credit card numbers.

9. Your Rights (Australia)

Under the Australian Privacy Act 1988:

You have the right to:

Access your personal data
Correct inaccurate information
Request deletion of your account
Opt out of marketing emails
Make a privacy complaint

To exercise any rights, contact us at:

orders@ecksiconic.com.au

10. Accessing or Updating Your Information

You can update or correct your details by:

Logging into your customer account, or
Contacting us directly

We will verify your identity before making any changes.

11. Third-Party Links

Our website may contain links to external websites (e.g., social media).

We are not responsible for the privacy practices of those sites.

12. Changes to This Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with a new “Last updated” date.

We encourage you to review this page occasionally.

13. Contact Us

If you have questions about this policy or your data:

Email: ecksiconic@gmail.com

Website: https://ecksiconic.com.au

We aim to respond within 3 business days.